Frequently Asked Questions
Everything you need to know before you ship.What is Vidgo API?
What is Vidgo API?
Vidgo API is an AI infrastructure platform. It gives you unified access to top AI models with one key, predictable pricing, and production-ready reliability.
How do I get an API key?
How do I get an API key?
Create an account and generate your API key instantly from the dashboard.
Is there a free tier?
Is there a free tier?
New accounts receive free credits so you can test models before scaling.
Which models are available?
Which models are available?
We support leading image, video, and music models, with new additions every week.
Do you offer enterprise support?
Do you offer enterprise support?
Yes. Contact our team to discuss custom pricing, SLAs, and dedicated support.
Where can I check current rates?
Where can I check current rates?
See the Pricing page or your Vidgo dashboard for current model rates.
What affects generation costs?
What affects generation costs?
Cost depends on the selected model and its supported billing options. Image generation can depend on quality, resolution, output count, and reference image count. Video generation can depend on duration, resolution, audio generation, and reference-video duration. See each model page for the factors that apply to that workflow.
Which music model do you use?
Which music model do you use?
We use Suno’s official models, including the latest v5 model. Our music API supports generating tracks up to 8 minutes long with professional quality.
Will I be charged for failed requests?
Will I be charged for failed requests?
No. We have transparent pricing and only charge for successful generations. Failed requests will automatically refund your credits.
What payment methods do you support?
What payment methods do you support?
We support multiple payment methods including Stripe (credit/debit cards), WeChat Pay, and cryptocurrency payments for maximum flexibility.
How can I contact support if I have issues?
How can I contact support if I have issues?
You can reach us at [email protected]. We’re also gradually launching additional support channels like Discord - stay tuned for announcements on our website.